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Researched online training solutions and presented options to company
stakeholder based on training department's business model; developed and
conducted training sessions for classroom trainers
preparing to teach online using selected solution.
-
Developed series of e-learning videos
for proprietary Web site development application used by 16,000 end users
across seven states.
-
Completed
research project
on rapid e-learning that includes three sample videos of the same
content created using three popular rapid e-learning tools.
-
Presented technical communication workshop at the 2006 and 2007
Blacks in Government Training Conference.
-
Served on Southern Polytechnic State University
Technical Communication Advisory Board from 2005 - 2007.
-
Wrote software
help for clients including International Paper, BellSouth Advertising and
Publishing, and various United Nations
organizations.
-
Rewrote and
managed auto-generated customer emails, saving
a quarter of a million dollars in support costs during first three
months of implementation.
-
Wrote all
user interface copy for detect and repair
application including error messages and XML flows; worked with project
manager and interface designers to develop user-friendly interface.
-
Created
brochures for national high school completion program; changed
message based on two different audiences.
-
Initiated the publication of
a
popular employee newsletter;
created document template; interviewed members of management; wrote and
edited articles; emailed to entire division and key communicators at both U.S.
and European headquarters.
-
Led a team of 11 engineers
over a four-month period in documenting power plant engineering procedures; end result was an eighty-page
engineering procedure manual consisting of 21 flow charts and 27
interactive user checklists.
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Developed and maintained
engineering automation software help system;
wrote help manual, HTML help, and training tutorials; designed and
distributed software update notices; implemented new user interface design;
created feature sheets describing notable product functions in detail.
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Served as
technical publication judge for Washington,
D.C. technical communication competition.
